Frequently Asked Questions
Everything you need to know about starting your permanent jewelry journey.
What is included in the LINKED starter kits?
Our starter kits feature a high-quality pulse arc welder, precision pliers, a selection of gold-filled and sterling silver chains, jump rings, and access to our comprehensive digital training modules.
How long does shipping take for supply orders?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping varies by location.
Do you offer certification for the training course?
Yes, upon successful completion of our online training program and safety assessment, you will receive a LINKED Certified Permanent Jewelry Artist certificate.
What is your return policy on jewelry supplies?
We accept returns on unused, unopened tools and supplies within 30 days of purchase. Please note that cut-to-length chains and digital training courses are non-refundable.
Are the chains hypoallergenic and tarnish-resistant?
Absolutely. We exclusively source high-quality 14k gold-filled and .925 sterling silver chains to ensure durability and comfort for long-term wear.
Do you provide technical support for the welders?
Yes, all welders purchased through LINKED come with a manufacturer warranty and lifetime access to our technical support team for troubleshooting and maintenance tips.